Clothing Direct Inc. uses BG POST (Bulgarian Mail Service) when shipping orders. This is priority regular international postal service. As BG POST work with EMS INTERNATIONAL courier service has offices in most countries and it is very reliable, affordable and secure. We insure all packages at no extra cost to you. On completion of an order our customers receive BG POST tracking number which can be used to follow the progress of their parcels online. Please allow 36 hours for this service to become available.
BG POST costs are determined by both the weight of goods and their destination. Therefore rates will vary depending on specific items. Shipping and handling costs will be automatically added to your order total at the checkout.
The average delivery time for most destinations is 7 to 9 business days. While delays are uncommon, on occasion there can be delays of up to 20 days. In this instance we are unable to assist and customers must contact their local POST OFFICE with tracking details to obtain information on their parcel.
We will not be held responsible for any additional customs taxes incurred on delivery outside EUROPEAN UNION.
BG POST parcels must be signed for on delivery, in the instance that no-one is at the specified address to receive the parcel, a slip will be left that indicates an attempted delivery and the parcel must then be picked up in person by the customer. It is the responsibility of the customer to enquire about the amount of time their local post office will hold an unclaimed parcel before returning it to sender. We will not cover re-shipping costs and must recover this amount before we will send the order again.
EXPRESS POST SERVICE
Clothing Direct Inc. uses SKYNET courier when shipping EXPRESS PARCELS. This is express international courier service. SKYNET courier has offices and partners in most countries. It is fast, affordable and secure. We insure all packages at no extra cost to you. On completion of an order our customers receive an SKYNET courier tracking number which can be used to follow the progress of their parcels online. Please allow 10-12 hours for this service to become available.
SKYNET courier costs are determined by both the weight of goods and their destination. Therefore rates will vary depending on specific items. Shipping and handling costs will be automatically added to your order total at the checkout.
The average delivery time for most destinations is 24 - 48 hours. While delays are uncommon, on occasion there can be delays of up to 72 hours. In this instance we assist our customers and contact with SKYNET courier for details on the delay.
ADDITIONAL SHIPPING SERVICES
For customers that require alternative shipping companies such as FedEx, DHL, UPS, and etc. we are more than happy to arrange and ship orders with these companies.
We encourage all our customers to take great care choosing items and placing orders with us. Please always refer to the size charts when choosing sizes. If you do not understand the measurements provided or you have further enquiries about our shipping policy, please do not hesitate to contact us.
All photos of merchandise displayed on our website are taken specifically for Clothing Direct Inc. These images cannot be used for any purposes without written consent from Clothing Direct Inc..
Please also note that Clothing Direct Inc. makes every effort to ensure that the colors of merchandise as represented on our website is as accurate as possible. However, colors may vary depending on each individual monitor that the website is viewed on and Clothing Direct Inc. cannot guarantee that colors of merchandise will be accurately portrayed on every monitor.
RETURNS AND EXCHANGES POLICY
All returns for exchange or otherwise are only possible on prior agreement with . We accept returns for the exchange of faulty items or items that do not fit. We do not accept the return of change of mind purchases and we do not issue refunds other than with store credit.
Exchanges are possible when we are contacted within 24 hours of the order being delivered and we must have the returned items back within the next 7 days.
All exchanges are subject to availability of the replacement item.
Our authorization of a return does not guarantee we will accept an exchange or credit. All returned items must undergo quality inspections before we finalize the agreement. The item must be unworn with all original tags attached and in any original packaging supplied.
We do not cover shipping costs for returns or exchanges unless otherwise agreed upon.
We must receive the returned merchandise and recover re-shipping costs plus any further moneys before shipping replacement goods or issuing store credit.
HOW TO RETURN
Customers who have read the above guidelines and wish to proceed with a return must immediately contact us at
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firstname.lastname@example.org on the same day the order is delivered. Please also indicate any desired replacement items as soon as possible or indicate you wish to receive store credit. If you believe you have received faulty items please also include clear photographs in your email.
We will contact you with our reply within the next 12 hours at which time we will supply you with our return address and all instructions we require for the re-shipping.
Once we have inspected the returned merchandise you will be contacted with our verdict and any further instructions for additional payments and any other requirements.